Frequently Asked Questions
We know you've got questions, so this is the place to get those answered. Here you'll find information on office visits, schedules of well visits, and payment and insurance information. If there's anything here that needs clarity, please feel free to give our office a call!
All You Need to Know
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Do you accept my health insurance plan?
Please refer to our Insurance page to review a list of accepted insurance providers.
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How do I make an appointment?
To make an appointment please call our office. To ensure the best use of time, for both our physicians and patients, all of our office visits are by appointment only. We ask that you arrive at our office 10 - 15 minutes prior to your scheduled appointment time. This will allow you to complete any necessary paperwork and to update any demographic and insurance changes. If you must cancel an appointment, please notify us as soon as possible so we can offer that time to someone else.
Emergencies arise. We will advise you if there is going to be a delay in seeing you. If your schedule won't allow you to wait, we will be happy to reschedule your appointment. We do appreciate your patience and cooperation during our busy times and we will make every effort to keep your wait time to a minimum. -
How do we contact the doctor after hours?
We have a physician on call 24 hours a day, please call our office. This is for emergency purposes only. Refill of medications and referrals will not get handled after hours.
IN THE EVENT OF A LIFE THREATENING EMERGENCY, CALL 911. -
What days are you open?
Our office is open Monday through Thursday and friday we only offer telemedicine. Saturday and Sunday we are closed. As our daily schedule is subject to change, please call to confirm office hours.
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Are you accepting new patients?
Yes, we always welcome new patients to our practice! Please see the list of insurances that we accept under the "Office Info-Insurances" Menu Tab.
Please try and have your records sent to us prior to the visit or let us know who to request them from so we can get them prior to your appointment, -
How do I obtain a prescription refill?
Please call our office or use the patient portal for refills.You can also call your pharmacy to initial the request electronically. Allow one to two business day for all routine prescription refills. For prescriptions that require prior authorization from your insurance company, please plan ahead to allow at least three to five days for refill approval. Prescription refills for controlled substances are refilled Monday through Friday only.
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What days are you open?
Our office is open Monday through Friday 9am- 5pm. We are closed on thr weekends.
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When will I receive lab or test results?
Generally, we prefer to have tests done prior to your next appointment and will review the results at that appointment. If there are urgent results that need sooner attention, you will be contacted by phone. Other tests are sometimes done with no planned follow up and you will be contacted with results in 3-10 days, as some tests take longer to receive the results. Do NOT assume tests are normal without hearing from our office. Please call for results if you were not notified.
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Can the endocrinologist function as my primary care provider?
An endocrinologist is a specialist in disorders of the endocrine system. We recommend that all patients continue to see a primary care physician to address routine medical care, preventive services, and acute illness.
